Working from home presents many challenges, some of which are considerably more hazardous than being Zoom-bombed by your unruly children (a problem I know all too well). Remote connections with your regulators can be more stressful than traditional communications. In your rush to be responsive, don't look past the real possibility that an apparently urgent request isn't quite what it seems.
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Regulatory correspondence or phishing attempt?
FINRA warns member firms of a widespread, ongoing phishing campaign that involves fraudulent emails purporting to be from FINRA officers.
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